Terms and Conditions for Landscaping Ealing
These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Ealing to residential and commercial customers in the UK. By making a booking, accepting a quotation, or allowing work to begin, the customer agrees to be bound by these terms. They are intended to create a clear understanding of the service, payment, scheduling, liability, waste handling, and legal responsibilities involved in a typical landscaping service in Ealing. These terms apply to all garden and outdoor works unless a written agreement states otherwise.
For the purposes of these terms, “we”, “us”, and “our” refer to the landscaping provider, and “you” or “the customer” refers to the person or business requesting the service. The phrase Landscaping Ealing is used throughout as a general service name and may refer to the business or team delivering the work. These terms should be read carefully before confirming any booking for garden landscaping, planting, turfing, clearance, maintenance, or related outdoor services.
These terms are written for a standard UK legal context and are designed to be clear, fair, and practical. They do not replace specific written agreements for larger projects, planning conditions, or specialist construction matters. If any part of these terms conflicts with a written contract signed by both parties, the written contract will take priority to the extent of the conflict. The remaining provisions will continue to apply where relevant.
Booking process begins when the customer makes an enquiry and provides accurate details about the property, the type of work required, access arrangements, and any known site restrictions. A quotation may be based on photographs, a site visit, measurements, or a combination of these. Any estimate given before inspection is provided in good faith but may change if the actual conditions differ from those described. The booking is only confirmed when the customer accepts the quotation and we acknowledge the booking in writing, by email, or by another recorded method.
The customer must ensure that all information supplied before the booking is complete and honest. If there are underground services, hidden obstructions, protected plants, unstable ground, shared boundaries, drainage issues, or hazardous materials, these must be disclosed before work begins. Failure to provide relevant information may affect the scope, cost, and timing of the service. We may refuse, postpone, or revise a booking if the site conditions present a health and safety risk or make the work impractical.
We reserve the right to set a minimum booking charge, to request a deposit for larger projects, and to decline any job at our discretion. Dates and times offered are subject to availability and may need to be adjusted because of weather, material shortages, staff illness, or other reasonable operational issues. Where a booking is time-specific, we will use reasonable efforts to attend on the agreed day, but exact arrival times may vary within a reasonable window. The customer should ensure that access is available on the scheduled date and that any necessary permissions have been obtained.
Payments must be made in accordance with the quotation, invoice, or written agreement. Unless agreed otherwise, all prices are stated in pounds sterling and may be subject to VAT where applicable. Prices may include labour, standard materials, and ordinary waste handling only if expressly stated. Additional charges may apply for extra labour, specialist materials, difficult access, parking, skip hire, waiting time, or changes requested by the customer after the booking has been confirmed.
For ongoing landscaping services in Ealing or repeat maintenance work, invoices may be issued weekly, monthly, or on completion depending on the arrangement. Payment is due within the period shown on the invoice, typically within 7 or 14 days unless otherwise agreed. Late payments may result in suspension of further work, recovery action, and reasonable interest or charges permitted by law. Any dispute about an invoice must be raised promptly and in writing, but the undisputed portion of the invoice remains payable on time.
Where a deposit is required, it is normally used to reserve labour, materials, and scheduling capacity. Deposits are non-refundable unless stated otherwise in these terms or required by law. If the customer cancels after materials have been ordered or work has been scheduled, we may deduct reasonable costs already incurred. We may also require staged payments for larger landscaping projects, with sums becoming due at agreed milestones or upon completion of defined phases of the work.
Cancellations and rescheduling should be made as early as possible. If the customer wishes to cancel a confirmed booking, notice should be given in writing. Unless a different cancellation rule is stated in the quotation, cancellations made within a reasonable period before the scheduled date may not incur a charge, but late cancellations may result in a fee to cover lost time, travel, and preparation costs. Where materials have already been purchased or custom-ordered, those costs may be charged to the customer.
If the customer is not available at the agreed time or prevents access to the site, we may treat the appointment as a late cancellation or a wasted visit and charge accordingly. If weather, supplier delays, safety concerns, or other operational issues mean that we must postpone, we will aim to rearrange the visit within a reasonable time. We are not liable for indirect losses arising from rescheduling caused by circumstances beyond our control, including severe weather or unforeseen site conditions.
Any request to change the scope of work after booking may affect the price and completion date. If the customer asks for extra planting, additional clearance, new hard landscaping items, or a different finish, we may issue an amended quote before proceeding. We are not obliged to carry out additional work without agreement on the revised scope and cost. A booking may also be suspended if payment has not been made on time or if the site becomes unsafe.
Liability is limited to the extent permitted by UK law. We will carry out our services with reasonable care and skill, using suitable materials and competent workmanship. However, landscaping involves natural materials, weather exposure, seasonal movement, and changing ground conditions, which may affect appearance and performance over time. We do not guarantee that living materials such as plants, turf, shrubs, or trees will survive if aftercare is not followed or if adverse weather, pests, or soil conditions occur.
We are not responsible for pre-existing defects, hidden underground services, structural weaknesses, drainage failures, or damage caused by inaccurate information supplied by the customer. The customer is responsible for securing pets, children, valuables, and fragile items before work starts. We will take reasonable care to protect the property, but minor scuffs, soil transfer, and ordinary disruption are a normal part of outdoor works. We are not liable for loss of profit, loss of enjoyment, or other indirect or consequential losses.
If we cause direct damage through negligence, our liability will, where lawful, be limited to the reasonable cost of repair or replacement of the affected item, subject to evidence of the loss. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. The customer must notify us of any alleged issue within a reasonable time after discovering it and must allow us a fair opportunity to inspect and remedy the matter.
Waste regulations apply to all clearance, pruning, excavation, and disposal activities. Green waste, soil, rubble, timber, and mixed site waste must be handled in accordance with applicable UK environmental rules and local authority requirements. We may remove waste ourselves, use licensed waste carriers, or arrange a skip if agreed in advance. Waste charges may be included in the quotation or invoiced separately depending on the volume and type of material removed.
The customer must not ask us to dispose of hazardous substances, asbestos, chemicals, oils, contaminated soil, or items requiring specialist treatment unless this has been specifically discussed and agreed in writing. If such materials are found on site, we may stop work until the issue is addressed safely and lawfully. Additional charges may apply where waste is unusually heavy, contaminated, hard to access, or requires special handling. We will only transfer waste to authorised facilities or licensed third parties where required.
The ownership of waste removed from the site transfers to us only to the extent necessary for lawful disposal and processing. Once waste has been collected, the customer may not reclaim it unless this is agreed before removal and permitted by law. We may provide evidence of lawful disposal if reasonably requested. The customer is responsible for ensuring that work areas are clear of items they wish to keep, and we accept no responsibility for accidental disposal of items left in a clearance area unless we were clearly informed otherwise.
Customer responsibilities include providing safe access, water, electricity if required, and a reasonably clear working area. The customer must obtain any permissions, consents, or approvals needed for boundary work, shared access, conservation restrictions, or leasehold requirements. If the property is rented or jointly owned, the customer confirms that they have authority to instruct the work. We may request proof of authority before commencing a significant landscaping project.
The customer should notify us of any known allergies, pet risks, hidden hazards, or fragile structures that may be affected by the work. Where plants, turf, or materials are delivered to site, the customer must inspect them promptly and raise any concerns without delay. Living materials may vary naturally in colour, shape, size, and growth habit, and such variation does not automatically constitute a defect. We will take reasonable steps to match the agreed specification, but exact natural uniformity cannot be guaranteed.
If we are unable to complete the work because of the customer’s breach of these responsibilities, we may charge for wasted time, materials, and any extra attendance required. If any item, structure, or area is especially delicate, the customer should notify us before the work starts so that protective measures can be considered. We are not responsible for damage arising from concealed weakness, unsuitable pre-existing installation, or wear and tear unrelated to our work.
Intellectual property and site use apply where we provide designs, plans, drawings, layouts, planting concepts, or written specifications. Unless otherwise agreed in writing, any design materials remain our property and may not be copied, shared, or reused for another contractor without permission. The customer may use the materials for the purpose of the agreed project only. We may also take internal records, measurements, or photographs for operational and quality-control purposes, subject to applicable privacy law.
Force majeure means that we are not responsible for failure or delay caused by events outside our reasonable control. This includes, without limitation, extreme weather, fires, floods, strikes, supply shortages, road closures, government restrictions, or accidents affecting our team or suppliers. If such an event occurs, the affected obligations will be suspended for the duration of the event, and we will work with the customer to resume or reschedule the service where reasonably possible.
Changes to these terms may be made from time to time to reflect legal, operational, or commercial updates. The version in force at the time of booking will normally apply to that booking unless a later version is agreed in writing. If any term is found to be invalid or unenforceable, the remaining terms will continue in full force. No failure to enforce a right on one occasion will be treated as a waiver of that right on any other occasion.
Governing law and jurisdiction are important. These Terms and Conditions are governed by the laws of England and Wales. If the customer is based in Scotland or Northern Ireland, the governing law may still be England and Wales where the contract is made and performed under this service arrangement, unless mandatory local law requires otherwise. Any dispute arising from or connected with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless a different forum is required by law.
The parties agree to act reasonably and to attempt to resolve any complaint or dispute through direct communication before beginning formal proceedings. Nothing in these terms prevents either party from seeking urgent injunctive relief, debt recovery, or other legal remedies where appropriate. If a customer is dealing as a consumer, they may also have rights under consumer protection legislation that cannot be excluded or restricted by contract. These terms should be read consistently with those statutory rights.
By confirming a booking for Landscaping Ealing, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions. They also confirm that they are authorised to instruct the work and to accept responsibility for payment and site access. These terms provide the framework for a professional landscaping service in Ealing and apply to ordinary outdoor work unless a separate written agreement states otherwise.
